These Terms and Conditions set out the basis on which Man And A Van Queens Park provides domestic and commercial removals, transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, confirming a job, or allowing work to commence, the customer agrees to be bound by these terms. Please read them carefully before placing a booking, as they explain the responsibilities of both parties, the limits of liability, and the rules that apply to waste handling and disposal.

The service may be referred to in this document as the Company, we, us, or our. The customer may be referred to as you or the client. These terms are intended to be clear and fair, and they apply unless we agree otherwise in writing. If any term is found to be invalid or unenforceable, the remaining provisions will continue in full effect.

For the avoidance of doubt, these terms apply to all bookings for man and van Queens Park services, including single-item moves, partial loads, full-property removals, furniture transport, collection and delivery work, and waste-related jobs where permitted by law. Nothing in this document limits any rights you may have under applicable consumer law in the United Kingdom.

1. Booking Process

A booking is only confirmed once we have accepted the job details and, where required, received any agreed deposit or written confirmation. Requests may be made by phone, email, message, online form, or other accepted means of communication. The details you provide must be accurate and complete, including the collection and delivery addresses, access conditions, item descriptions, parking restrictions, loading requirements, and any special handling needs.

When you request Queens Park man and van services, we may provide an estimate based on the information supplied. Estimates are based on the expected duration, vehicle size, mileage, number of operatives, and any additional requirements. If the actual job differs from the original description, we may revise the price accordingly. This may include changes caused by extra items, difficult access, waiting time, stairs, dismantling, or the need for additional labour.

We reserve the right to refuse or cancel a booking if the information given is false, incomplete, unsafe, unlawful, or materially different from the job quoted. You are responsible for ensuring that all goods are packed adequately unless packing has been specifically included in the service. Items must be ready for collection at the agreed time unless otherwise arranged.

2. Service Scope and Customer Responsibilities

Our man and van service in Queens Park is designed to assist with lawful transport and handling of goods, furniture, household items, office items, and similar possessions. The service may include loading, transit, unloading, and reasonable placement of items at the delivery address. Any assembly, dismantling, or specialist handling must be agreed in advance and may be subject to extra charges.

You must ensure that goods are suitable for transport and that any fragile, hazardous, or prohibited items are disclosed before the move begins. We are not obliged to carry items that are dangerous, illegal, excessively heavy, contaminated, or otherwise unsuitable for safe transportation. If such items are discovered after the job has started, we may refuse to carry them and may charge for time already spent.

It is your responsibility to secure parking, loading access, lifts, permits, and any necessary permissions from landlords, managing agents, local authorities, or third parties unless we have agreed in writing to arrange them. Delays arising from access problems, poor packing, missing keys, or inaccurate instructions may result in waiting charges or amendments to the final invoice.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking, but the amount refundable will depend on the timing of the cancellation and any costs already incurred. If you cancel well in advance, we will usually aim to offer a fair refund of any sums paid, less administration or preparation costs where applicable. Cancellations made close to the scheduled date may attract a charge, particularly where the vehicle, crew, or time slot has been reserved exclusively for your job.

If we arrive at the collection point and are unable to complete the work because access is blocked, the goods are not ready, the customer is absent, or the job cannot proceed for reasons outside our control, we may charge a call-out fee, waiting time, or the full booked amount depending on the circumstances. In the case of adverse weather, road closures, vehicle breakdown, or other events beyond our reasonable control, we will seek to rearrange the service at the earliest practical opportunity.

Where a delay is caused by us, we will act reasonably and keep you informed where possible. However, traffic, weather, and operational issues can affect arrival times, and any estimated time is not a guaranteed fixed appointment unless expressly stated. We will not be liable for losses arising solely from a delay unless required by law.

5. Liability and Insurance

We take reasonable care when handling items, but the customer remains responsible for ensuring that goods are properly packed, secured, and suitable for transport unless we have expressly agreed to pack them. We are not responsible for damage caused by poor packing, pre-existing defects, internal movement of contents, hidden faults, or items that are fragile, unstable, or not disclosed before transport. We also do not accept liability for minor cosmetic marks that arise from ordinary handling consistent with a moving service, provided reasonable care has been taken.

Our liability for loss or damage is limited to the extent permitted by law. We will not be liable for indirect, consequential, or special losses, including loss of profit, loss of business, missed deadlines, or emotional distress, except where such exclusion is not allowed by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

You must notify us of any damage or loss as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Any claim should include clear details and, where possible, photographs or supporting evidence. We may require the damaged item to be retained for inspection. Failure to report an issue promptly may affect the outcome of any claim.

7. Access, Property, and Conduct

You must ensure that the collection and delivery premises are safe and accessible. Floors, stairs, lifts, hallways, and entrances should be suitable for moving goods. We may refuse to move items through spaces that are unsafe, too narrow, structurally unsuitable, or likely to cause damage. If a risk is identified, we may suggest an alternative method or ask that the item be prepared differently before the move proceeds.

You are responsible for protecting floors, walls, bannisters, door frames, and other fixtures if they are especially delicate or at risk of damage. While we will act carefully, the nature of moving heavy items means that some handling risk is unavoidable. You should remove valuables, small loose items, cash, documents, and personal effects from furniture and containers before the move begins.

We reserve the right to withdraw our staff from any job if the environment is unsafe, abusive, threatening, illegal, or impossible to complete without undue risk. In such cases, you may still be charged for the work already undertaken and any associated costs. Our team members must not be asked to perform work that is unlawful, excessively hazardous, or outside the agreed service.

8. Complaints, Claims, and Force Majeure

If you have a concern about the service, please raise it as soon as possible so that we can review the matter fairly. We may ask for photographs, a written description, item details, and any other relevant information. We aim to resolve issues in a reasonable and proportionate manner, which may include repair, replacement, partial refund, or another appropriate remedy, depending on the circumstances and our legal obligations.

We are not responsible for failure to perform, or delay in performing, any obligation where such failure is caused by events beyond our reasonable control. These may include severe weather, accidents, fire, flood, epidemic, industrial action, civil disorder, government restrictions, road closures, or the failure of suppliers or third parties. If such an event occurs, we will take reasonable steps to minimise disruption and resume service when possible.

Any remedy offered will be limited to the direct loss or damage actually suffered and proved, subject to the limits set out in these terms and any applicable law. Each claim will be assessed on its facts, and no waiver by us of one breach shall be treated as a waiver of any later breach.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related invoice shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If the customer is based in Scotland or Northern Ireland, any mandatory consumer rights under the applicable local law will still apply where relevant.

We may update these terms from time to time to reflect changes in law, operational needs, or service arrangements. The version in force at the time of booking will generally apply to that booking unless a later variation has been agreed in writing. Continued use of our man and van Queens Park service after changes have been published may be treated as acceptance of the revised terms for future bookings.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to support a professional, lawful, and transparent moving service, with clear rules for booking, payment, cancellation, liability, and waste compliance.