Man And A Van Queenspark Terms and Conditions

These Terms and Conditions set out the basis on which Man And A Van Queenspark provides domestic and commercial moving, transport, and related man and van services. By making a booking, confirming a quotation, or permitting work to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging any collection, delivery, loading, unloading, or disposal service.

For the purposes of these terms, the words “we”, “us”, and “our” refer to Man And A Van Queenspark, and “you” or “the customer” refers to the person, company, or organisation placing the booking. These terms apply to all services unless we agree otherwise in writing. They are intended to be fair, clear, and consistent with UK consumer and business law.

Any quotation, estimate, or schedule provided by us is based on the information supplied at the time of enquiry. Where details change, the price, timing, vehicle size, staffing, or service method may also change. It is your responsibility to provide accurate information about access, item sizes, floor levels, parking restrictions, weight, dismantling needs, waiting time, and any special handling requirements.

1. Booking process

A booking is usually made when you accept a quotation and we confirm availability. A booking may be accepted verbally, by email, or through a written message. However, no booking is binding until we have confirmed the job and, where required, received any deposit or advance payment. We may refuse or cancel a booking if the information supplied is incomplete, inaccurate, unsafe, unlawful, or outside our service scope.

When booking Queenspark man and van services, you must provide the address for collection and delivery, the preferred date and time, a full description of items, and any access issues. If the service involves multiple stops, heavy items, packing, furniture disassembly, or waste removal, this must be disclosed in advance. We may revise the quote if the actual job differs from the information originally supplied.

2. Service scope and customer responsibilities

Our services may include loading, transport, unloading, short-distance carrying, and agreed item handling. Unless expressly included, we do not provide specialist packing, dismantling, reassembly, electrical disconnection, plumbing work, or installation. Any task outside the agreed scope may be declined for safety, legal, or practical reasons. We reserve the right to stop work where the environment is unsafe or where the request would exceed normal man and van service conditions.

You are responsible for ensuring that all items are ready for collection at the agreed time, unless preparation has been specifically included in the service. This includes making sure goods are accessible, packed appropriately, and suitable for transport. Fragile, valuable, antique, sentimental, or high-risk items should be pointed out before the job begins. We may require extra packaging, separate handling, or written acknowledgement if such items are to be moved.

3. Payments and pricing

Prices may be offered as a fixed fee, hourly rate, or a combination of both. Any estimate is based on the expected labour, vehicle use, distance, and service conditions. Unless otherwise stated, prices do not include unexpected waiting time, parking charges, tolls, congestion charges, congestion-related delays, additional labour, or disposal fees. If extra costs arise during the job because of changes requested by you or circumstances not disclosed beforehand, we may charge an appropriate additional amount.

Payment must be made in full in accordance with the terms stated on the quotation, invoice, or booking confirmation. We may require a deposit, part-payment, or full payment in advance. Accepted payment methods will be advised at booking. If payment is not received when due, we may withhold the service, retain goods where lawful, or charge reasonable recovery costs. Any bank charges, failed payment fees, or similar costs caused by your payment failure may be added to the amount owing.

4. Cancellations, rescheduling, and waiting time

If you need to cancel or reschedule, you should notify us as early as possible. Cancellations made with sufficient notice may be subject to a reduced charge or no charge, depending on the stage of preparation and whether the vehicle, staff, or associated services have already been allocated. Where a deposit has been taken, it may be retained in part or in full to cover costs, wasted time, and administrative expenses, unless otherwise required by law.

If you cancel at short notice, are not present at the agreed time, do not provide access, or are unable to proceed with the booking, we may charge for lost time and any reasonable expenses incurred. If we arrive and are required to wait because the property is not ready, access is delayed, or instructions are unclear, waiting time may be charged at the applicable rate. If a revised time is offered and accepted, the original price may no longer apply.

We may also cancel or postpone a booking if weather, road conditions, vehicle issues, staff availability, safety concerns, or other matters beyond our control make it impractical or unsafe to continue. In such cases, we will aim to reschedule promptly. Where we have to cancel before work starts, our liability is limited to refunding any amount already paid for the affected service, subject to the limits in these terms and any mandatory legal rights you may have.

5. Liability and limits of responsibility

We will take reasonable care when carrying out all work, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by inaccurate information, unsuitable packing, inherent weakness in items, hidden defects, pre-existing damage, or items that are already fragile, unstable, or poorly assembled. You should inspect your goods before and after the service and report any concern as soon as possible.

We are not liable for indirect or consequential loss, including loss of earnings, loss of business, loss of profit, missed appointments, emotional distress, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. For consumer services, your statutory rights remain unaffected.

If any claim is made against us, you must notify us promptly and provide reasonable evidence, including photographs, descriptions, and any relevant documents. We may ask to inspect the items and the worksite before any repair, replacement, or settlement is considered. Where liability is accepted, our choice of remedy may include repair, replacement, refund, or a reasonable contribution, depending on the circumstances and the law.

6. Waste regulations and disposal services

If our service includes removal of unwanted items, rubbish, or bulky waste, the customer must ensure that the waste is described accurately and lawfully. We only transport and dispose of waste in compliance with applicable UK waste regulations. You must not ask us to remove hazardous materials, clinical waste, chemicals, asbestos, gas cylinders, oils, batteries, or any item that requires specialist licensing or handling unless we have expressly agreed and are legally authorised to do so.

Waste transfer notes, duty of care, and lawful disposal may apply where required. By handing over waste for removal, you confirm that you are the lawful owner or have authority to dispose of it, and that the items do not contain prohibited or dangerous substances unless declared in advance and accepted by us. We may refuse any waste that appears unsafe, contaminated, illegally dumped, or unsuitable for our licence or disposal route.

Where waste removal is accepted, you remain responsible for ensuring that the materials are not mixed with prohibited substances and that any declared recyclable or reusable items are accurately identified. If additional sorting, handling, or specialist disposal becomes necessary because of undisclosed contents, contaminated loads, or incorrect descriptions, extra charges may apply. We may also stop the job if the waste cannot be handled lawfully and safely.

7. Access, parking, and site conditions

You must ensure that the collection and delivery locations are accessible for the agreed vehicle and number of staff. If there are stairs, narrow corridors, lifts, restricted entry points, long carrying distances, or limited parking, you must tell us in advance. We are not responsible for delays caused by blocked access, parking restrictions, building rules, security procedures, or third-party interference that was not disclosed before the booking.

If parking permits, loading bays, visitor authorisations, or building permissions are required, it is your responsibility to arrange them unless we have agreed otherwise in writing. Where we incur parking penalties or access-related costs because of circumstances within your control or because of inaccurate information provided by you, you agree to reimburse those amounts on request. We may decline to enter any premises we reasonably consider unsafe or unsuitable.

8. Delays, force majeure, and performance issues

We are not liable for delays or failure to perform caused by events outside our reasonable control, including severe weather, traffic incidents, road closures, strikes, fuel shortages, accidents, equipment failure, public emergencies, or government restrictions. Where such events occur, we will try to notify you and agree a revised arrangement if possible. Any timetable given is an estimate unless we expressly state otherwise.

If performance is delayed due to your act or omission, including late arrival, incomplete packing, incorrect addresses, or failure to provide access, the service may be paused, rescheduled, or charged for idle time. Repeated delays may lead us to cancel the booking and seek payment for work already carried out and costs already incurred. We will act reasonably in assessing any such charge.

9. Goods, packing, and customer declarations

Unless otherwise agreed, all items remain at your risk during packing, loading, and transport, subject to our duty to take reasonable care. You should remove loose contents, secure drawers, disconnect relevant attachments where safe, and prepare items for movement. We are entitled to rely on your description of the goods and their condition. If an item is incorrectly declared, over the agreed weight, or not fit for transport, we may refuse to carry it or may adjust the service and price accordingly.

Any special instructions must be made known before the job starts. This includes instructions about stacking, standing position, fragile markings, and the sequence of unloading. If you ask us to handle a valuable or sensitive item without appropriate protection or disclosure, we may refuse or request a waiver, additional cover, or extra handling charge. We may also take photographs before and after the job for operational records and dispute resolution.

10. Complaints, notices, and legal terms

If you believe there is a problem with the service, you should tell us as soon as reasonably possible so that we can investigate. Any complaint should include relevant details and supporting evidence where available. We will consider complaints in good faith and aim to resolve matters fairly and promptly. No failure to enforce a right at any time shall be treated as a waiver of that right.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Any variation to these terms must be agreed in writing by us. These terms, together with the booking confirmation and any written quotation, form the entire agreement between the parties in relation to the service, unless mandatory law provides otherwise.

These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer residing elsewhere in the UK and applicable law gives you the right to bring proceedings in your local courts.